What hours are you open? M-F 9am - 6pm Eastern Time
Where do you ship from? Around 80% of our orders ship from Miami, FL . The other 20% of our orders ship from California .
Where can I see your product pricing and availability? Our online portal is www.perfectbild.com just sign up and login with your email and build your quote.
I don't see the product I need on your website. How do I find it? Email us at support@fcmproducts.com with a brief description of the items you want quoted and our dedicated Quote Team will reply with a part number and detailed quote you can reference to order.
Can I place an order online? We only take email or phone orders at the moment.
How do I place an order? Send us an email with your PO or order summary to orders@fcmproducts.com and our team will confirm the order and share the tracking number once it ships.
How fast will my order ship? Most in-stock orders will ship the same day - If the order is received later in the day it will ship the next day.
What is your Quality Assurance process for Fiber? -Each fiber cable is built to meet industry standard end face geometry requirements and has been approved by multiple carrier level companies. -The cables are also tested for Insertion Loss and Return Loss, we include a report with these results in each cable bag. -Lastly, we clean each connector after testing to ensure it is free of debris to avoid any failures.
